1. Reservations
1.1 Refundable Reservations
A refundable reservation entitles the customer to modify or cancel the reservation (within the limits set out in article 2 below) and is subject to a penalty in case of no show in accordance with article 3 below. Furthermore, providing credit card data for the purpose of booking pursuant to paragraph 1.4 above does not imply the immediate charge of the rate relating to the nights booked: the data is required exclusively for guarantee purposes.
1.2 Non-Refundable Reservations
A non-refundable reservation is a reservation concerning special and discounted offers that are only available on our official website [•] or through Residenza 24’s commercial partners. These offers cannot be combined with other discounts and cannot be cancelled, refunded or modified pursuant to articles 2 and 3 below. 100% of the cost of the reservation (including the cost of the room and extra services) will be charged at the time of booking, unless expressly established in the terms of the offer. The amount of the reservation (including the cost of the room and extra services) cannot be refunded under any circumstances.
1.3 Group Bookings
A booking of more than 3 rooms will be classified as a group booking and may be subject to particular terms and conditions of sale as well as supplements (such as prepayment, penalties and joint liability), which will be specifically agreed with Residenza 24 and its partners in writing .
1.4 Children
Please contact the hotel directly for more information.
1.5 Animals
Please contact the hotel directly for more information.
2. Cancellation or modification of the reservation
2.1 Cancellation of the stay
Non-refundable reservations cannot be modified or canceled by the client and in no case can the reservation be changed or canceled by the client. Furthermore, in no case can the price (including the cost of the room and extras) paid at the time of booking be refunded.
Refundable reservations can be canceled without charge up to three days before the day of check-in. In order to cancel the reservation, you must expressly inform the hotel of your intention by contacting the hotel by phone or email. You will receive immediate confirmation of the cancellation. If the cancellation is made after the deadline allowed, the hotel will charge the amount corresponding to the first night of stay pursuant to article 1382 of the Civil Code via the credit card offered as guarantee. The remaining nights of the stay will be cancelled.
2.2 Extension of Stay
Contact the hotel reception before 10:00 in order to check the availability of the hotel. If there are rooms available, you will have to immediately pay the applicable rate in order to allow you access to the new room.
2.3 Reduction of Stay
In the case of a refundable reservation, you must inform the hotel by 19:00 on the day of arrival of the stay you wish to cancel. The cost of the canceled nights will be refunded (using the same payment method used to make the reservation).
In the event of a non-refundable reservation, no refund or discount or special offer will be given as such reservations are non-refundable by their very nature.
3. No-shows
In the case of a refundable reservation, in the event of the client’s no-show by midnight on the date on which the client’s arrival was expected, the hotel’s obligation to keep the room reserved for your benefit will immediately cease to have effect.
Failure to present will result in the immediate charge of the amount corresponding to the first night of stay on the credit card offered as guarantee in order to cover the cancellation costs pursuant to article 1382 of the Civil Code. Additional nights of stay will be cancelled.
In the case of a non-refundable reservation, in the event of the client’s no-show by midnight on the date on which the client’s arrival was expected, the hotel’s obligation to keep the room reserved for your benefit will immediately cease to have effect. No additional penalty will be applied in addition to the 100% of the booking cost already paid to the hotelier at the time of booking.
4. Price – Taxation
Rates are indicated at the beginning and end of the booking process. They are indicated by room, number of people, type of room, dates of stay.
The rates confirmed to the customer include taxes (with the exception of the tourist tax) and are valid for the period indicated on the site. Unless otherwise agreed, each extra service (col
